Returns

Last updated: 27 October 2026

We want you to be happy with what you order. If something is wrong, tell us and we will make it right.

Replacement within 7 days

You can ask for a replacement within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong item, colour or variant.
• Something is missing from the box.

We may ask for a short video or clear photos of the parcel and the product so we can fix the problem quickly.

What we cannot replace

• Products damaged by drops, water, burns or misuse after delivery.
• Products returned without their box or included accessories.
• Products you simply changed your mind about, unless we agree otherwise.
• Hygiene items such as used earbuds or ear tips.

Check at the door

Because we offer cash on delivery, please open the parcel in front of the courier when you can. If it is clearly damaged or wrong, do not accept it and message us straight away.

How to ask for a replacement

1. Message us on Facebook or Instagram with your order number (it starts with RZ) and the phone number you used.
2. Tell us what is wrong and send photos or a short video.
3. We review it, usually within 1 to 2 working days, and tell you the next step.
4. If it is approved, we send a replacement. If the same item is out of stock, we offer a different variant or a refund.

Refunds

If we cannot replace an item, we refund the price you paid for it. Refunds go out by the method we agree with you, normally within 7 working days after we receive the returned product. The delivery charge is refunded only when the mistake was ours.

Warranty

Many products carry a warranty. The period, where it applies, is shown in the Return & Warranty section of the product page. Warranty covers manufacturing faults, not accidental damage.

Cancelling an order

You can cancel before your order is shipped by messaging us. Once it is with the courier, you can refuse delivery or use the replacement process above.